The guarantee starts from the delivery date of the original product and offers cover against manufacturing defects on the construction of the frame and frame springs for 1 year.
There are some things that aren’t covered by your guarantee. For example, deliberate damage - like treating it roughly or not using the right products to maintain it. It also doesn’t cover your sofa for use in a workplace or business - only for use in your home. Please be advised your 12 month guarantee only includes 1 exchange where required/necessary. The procedure for claims made 6 months after delivery is slightly different (further information below).
And, don’t forget your 1-year guarantee only belongs to you. So, if you sell or give away your sofa, the guarantee ends.
As a consumer you have certain rights regarding defective goods and this guarantee is given in addition to and not in substitution of your statutory rights. This guarantee applies to mainland UK only.
The Guarantee is subject to the following conditions:
- The furniture has been installed by Sofa Easy.
- You have properly cared for and used the goods and followed any instructions provided by us, particularly in the case of gloss and high sheen furniture.
- The furniture has been used for normal domestic purposes only.
- The guarantee is personal to you and is not transferable.
- The furniture has not been altered, or interfered with, by any other persons not authorised to do so by Sofa Easy.
- Any repair work must be undertaken by Sofa Easy or our appointed agent. This does not include the fitting/replacement of the items listed below which are not covered under our guarantee.
- Any parts removed during repair works that are subsequently replaced become the property of Sofa Easy.
Please be advised that most of our products include a free assembly. They must be assembled by our delivery team. If you would prefer the items to be left in their packaging (due to a refurbishment or other reason), you should check the condition of the item with the delivery driver present (the delivery team can unwrap and rewrap the product). If you would prefer the items to be left in packaging without checking, please be advised that a claim for damage cannot be made. This does not affect your 12 month guarantee which covers manufacturing defects on the construction of the frame and frame springs.
We would only advise cleaning your sofa with a damp cloth, we do not recommend using any chemical products.
The guarantee does not cover:
- Any damage caused by wear and tear – this includes flat or saggy cushions.
- Misuse whether accidental or deliberate, including damage to armrest mechanisms caused by excessive load (30kg).
- Misuse whether accidental or deliberate.
- Failure to maintain
- Commercial or institutional use
- Natural colour fading caused by prolonged exposure to direct sunlight.
- Products that have assembled or stored incorrectly.
- Movement of wardrobe infill or worktop caused by the natural movement of the house’s structure for installations over 30 days old. This also includes the settlement of furniture if fitted on top of the carpet.
- Fitting of any small item replacements, for example, handles, hanging rails, etc.
- Electrical and light fittings, bulbs mirrors and glass.
- Door and drawer adjustments and caulking, refitting of drawers removed from drawer runners.
- Accidental damage caused as a result of unexpected and non-deliberate action.
- If the furniture is required to be removed from the room’s structure the guarantee does not cover re-decoration or damage to flooring. This will be the responsibility of the consumer to make good.
- All consumables required to replace faulty parts will be charged for; these include, but are not limited to, screws, filler, brackets, etc.
- Any fitting issues reported outside of 30 days from original installation date
- Failure to follow the terms of the guarantee.
- Please do not sit on the arms of sofas; any damage caused by sitting on sofa arms are not covered by a manufacturing guarantee. Especially on products whereby the arms are adjustable, as this can damage the mechanism.
- Any items on the sale section are clearance products. These products are largely discounted therefore do not come with a guarantee. This does not affect your consumer rights
Please note: We shall at our discretion repair, replace or reinstall parts as required. Due to natural colour fading on your existing furniture there may be a slight colour variation in any items replaced which is out of Sofa Easy control.
If a defect develops after the first 6 months, the burden is on you to prove that the product was faulty at the time the goods were delivered to you. This will require some form of expert report, opinion or evidence of similar problems or defects across the product range. In order to progress such a claim you will need to arrange for the products to be inspected by an individual furniture repair company. We highly recommend using Castelan Group They will inspect the furniture for manufacturing faults and provide a full report on their findings.